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Customer Service

Our Policies

Return/replacement policy:  Your satisfaction with our product is very important to us.  To return or replace an item, you will need to contact us via e-mail, and return it to us in its original condition and packaging within 10 business days of receiving your product.

If your non-personalized item arrives damaged, please contact customerservice@magnatxt.com, and we will be happy to assist you.  We do not guarantee against color variations of the items published on the website.  If there is a defect or damage occurs during shipping, we will replace your product as the same one ordered within 10 business days of receiving the order.

If your personalized gift is found to be damaged as a result of shipping, or there is an obvious defect in materials, we will replace it free of charge.  Personalized gifts however, cannot be returned, please be sure that the item you are ordering is what you are wanting including the font style. Please double and triple check your spelling. Magna - Txt is NOT responsible for your typographical errors. The personalized information that you provide to Magna - Txt goes directly to the product after style formatting.  You can always email us with any questions or concerns about the item before you order it customized. All sales are final on personalized gifts.

Payment options:  We accept payments through PayPal.  PayPal accepts all major credit cards, and is a safe and secure method of payment.  You do not need a PayPal account to process your payment. 

Shipping/delivery time:  We ship all orders within approximately 10 business days of receipt of order.  Unique custom orders will be handled on an individual basis.  Currently we are only shipping within the United States.

Shipping & handling fees:  Magna - Txt.com will calculate your shipping charges based on the weight of your product selection.  Magna - Txt.com uses UPS to ensure your gift is received in a timely manner.  The following chart will help you calculate your shipments delivery time. 

Selected Method

Delivery Guarantee

Ground

The estimated delivery time is not guaranteed, but should be expected to arrive within 5-6 business days.

3-Day

Guaranteed by U.P.S to arrive in 3 business days from the time it leaves our warehouse, excluding holidays. Selecting 3-day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door in 3 days.

2-Day

Guaranteed by U.P.S to arrive in 2 business days from the time it leaves our warehouse, excluding holidays. Selecting 2-day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door in 2 days

Next Day

Guaranteed by U.P.S to arrive next business day from the time it leaves our warehouse, excluding holidays. Selecting next day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door the next day.

Tracking orders: If you feel that your order hasn't arrived within the shipping timeframe, please go to the "Order Tracking" section of our website to review the status.  You may also go to the "contact us" section, and we will be happy to answer any questions.

Privacy policy:  We respect the privacy of all our customers.  The information you provide will only be used by us, and for the sole purpose of processing your order.  Your personal information will never be distributed or sold to third parties.

Caution:  Our products are manufactured for wall decoration and home accents, and are not intended for young children.  Some products may have small parts that are not suitable for younger children.  Magna -Txt LLC is not liable for any damage or harm incurred.

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